Support
How do I restore my purchase?
Open Sketcha, go to Settings → Sketcha Pro and tap Restore purchases. Both subscriptions and the lifetime purchase restore this way.
Purchases belong to the store account that paid for them, so sign in with the same Apple Account or Google account you used originally. If Pro still does not appear after a restore, email me and I will sort it out.
How do I manage or cancel my subscription?
Subscriptions are handled entirely by Apple or Google — I cannot start, stop or refund one for you.
- iPhone / iPad: Settings → your name → Subscriptions. Apple's guide: How to cancel a subscription from Apple.
- Android: Play Store → profile picture → Payments and subscriptions → Subscriptions. Google's guide: Cancel, pause, or change a subscription on Google Play.
Cancelling stops the next renewal; Pro keeps working until the end of the period you already paid for. The Lifetime purchase is not a subscription — there is nothing to cancel and nothing to renew.
How do I import a .sketchakit brush kit?
Tap the .sketchakit file wherever it is — Files, Downloads, a message, a download in the browser — and open it with Sketcha. You can also import from inside the app: Brush library → Import kit.
Brush textures travel inside the kit and are stored permanently on your device, so a kit keeps working after the file it came from is gone. To share your own, select brushes in the brush library and export them as a kit.
The format is open. Anyone can build, share or sell kits, and there is no in-app store taking a cut.
What can Sketcha export?
- Free: PNG, PNG sequence, GIF and the native Sketcha document.
- Sketcha Pro: MP4, sprite sheet, time-lapse recording and a rendered Sketcha Space flythrough.
Nothing you export is watermarked, on any plan.
Does Sketcha work offline?
Yes, almost completely. There is no account, no sign-in and no cloud. Every tool, brush, layer and export runs on your device.
Sketcha talks to a network to check a purchase, and to send anonymous usage and crash statistics you can turn off in Settings. Your artwork itself never leaves the device.
Where is my work stored, and how do I back it up?
Your documents live in Sketcha's own storage on your device and are autosaved while you draw. They are never uploaded anywhere, which also means I hold no copy of them.
Back up the way you back up the rest of your device — iCloud device backup or Google's backup — and export anything important to Files, Photos or another app as well. Deleting the app deletes your work with it.
Do you collect any data about me?
No ads, no ad SDK, no tracking across apps, no ATT prompt, no account, no cloud — your artwork never leaves your device. The app does collect anonymous usage statistics (Firebase Analytics) and crash reports (Firebase Crashlytics) under a random id that isn't tied to you as a person, never sold or shared for advertising, and you can turn it off with one switch in Settings.
The only other data processed at all is purchase information, and only if you buy Pro. The Privacy Policy spells out exactly what that is.
Which devices does Sketcha run on?
iPad and iPhone on iOS 13 or later, and recent Android phones and tablets. The App Store and Google Play listings show the exact requirement for the device you are on.
Sketcha is built for a stylus but works with a finger. On iPad it supports Apple Pencil pressure and tilt.
Questions, feature requests, licensing, anything at all. I read every message.
hello@getsketcha.comReport a bug
Tell me your device, your OS version and what you were doing. A screenshot or screen recording helps more than anything.
Start a bug report